Testimonials

They give us such personal service and quick response time over the other IT Companies out there.

We Decided to hire PC Doctor when We got a virus that was going thru our computers and encrypting all the files, PC doctor got ride or the virus provided a backup plan for our files and has and is monitoring our server and computers. They give us such personal service and quick response time over the other IT Companies out there. Since hiring PC Doctor we are now basically worry free, we know that with PC Doctor our computers and server are virus free and that our files are being backed up on a regular basic. Being the National Headquarters for a worldwide organization and the historical library for a company that is almost 100 years old we have a lot of data that needs to be retained and PC Doctor is allowing us to do that. PC Doctor has done exactly what they said they would and have lived up to our expectations, which is all we have asked for.

We have tried several different options, before we found PC Doctor. The amount of effort that we had to put into having one of them "fix" the problem, and the downtime we experienced was in hindsight ridiculous.

We have worked with other computer companies in the past and the best thing about PC Doctor is that they really take ownership of the problem. With firms we have used in the past, we had to make follow up calls or check things to make sure they were done right. With PC Doctor we just have to make one call or email and it's taken care of. PC Doctor has moved us over to Office 365 and that made for a seamless integration between mobile and desktop Devices. If a company was on the fence about choosing an IT company, I would tell them that we have tried several different options (including trying to do it myself) before we found PC Dr. The amount of effort that we had to put into having one of them "fix" the problem, and the downtime we experienced was in hindsight ridiculous. We just thought that is the way things were in PC support industry until we found PC Doctor.

NO down time … They have given me the ability to Not Stress about IT

I contacted PC Doctor when it was time to update our server due to the fact our company had outgrown our in-house IT capabilities. I was and am impressed with PC Doctor’s fast response time when I called with any issues. Avi or Shuey log in remotely and the problem is fixed. NO down time which in my business is very important to our staff, technicians and clients. Other companies we have worked with have not been so prompt and understanding of our needs. They have given me the ability to Not Stress about IT any longer. I can call PC Doctor and I know everything is in capable hands. No more worries! They made a transition that I was very nervous about very smooth and painless. Thanks to Avi and Shuey I could focus on my business and they would take care of the computers. Working remotely has been wonderful while recovering from surgery. It has saved me time and money. Staying in contact with my office and staff is essential for me to run my business. PC Doctor listened to what our needs were and came back with a plan that not only took care of today but our company’s plans for the future. PC Doctor has taken the stress of managing our computers off of us and now we can focus on our clients and their service without distraction.

The biggest benefit PC Doctor has brought to us is that I don’t need to worry about any issues

Another company referred us to PC Doctor when we were having problems connecting to our network due to the growth in our company. Shuey met with us and came up with a game plan and suggestions to solve our issues. The biggest benefit PC Doctor has brought to us is that I don’t need to worry about any issues. If I have a question or need help with something they are a phone call away. When an employee is having an issue we don’t have to waste time trying to figure it out. We just call PC Doctor, and that has saved us money in work production with less down time.

They saved the company $25,000… They have great customer service and solutions….They have fulfilled all our expectations

Prior to coming to PC Doctor our problem stemmed from a poor IT company. So poor we ended up with a virus that shut down the company for over 10 days. After our initial discussions, PC Doctor had solutions for what we needed. They didn’t say “let me look into it”, but actual solutions that once in place solved numerous issues that were not solved by other IT companies. Including that they saved the company $25,000 by coming up with alternatives for us. Not like the others who told us that we needed to purchase two new servers. ​ Shuey, Avi and Leah have put the company’s needs first and as a nonprofit, they have been instrumental in saving the company money by improvement of the speed of access as well. They have great customer service and solutions. They have fulfilled all our expectations and anything else we add to the list.

PC Doctor is truly “always on call!…I think of them as an extension of our company

PC Doctor is truly “always on call!” PC Dr is the best IT Company we’ve ever worked with at our firm. Whenever we have a computer issue there is no other company that we would even think of. I don’t think of Avi and his team as just another outside vendor – I think of them as an extension of our company.

Their response times are incredible both on and offsite

PC Doctor is a locally owned and family operated business. From their first visit, we knew that we were not just a number to them. They immediately became aware of how our business operated and took over the software and hardware issues. Their response times are incredible both on and offsite. To them ʺdown timeʺ is unacceptable and they do whatever it takes to get us up and running in no time, which is a huge stress reliever! As our organization grew, we needed to find continuity in maintaining our equipment and software. Our DMS provider was not well rounded enough in solving software and hardware concerns and the response time from our DMS provider left us in down time situations and caused interruption to our daily business. Peace of mind. No more ʺpanic modeʺ situations when a computer issue arises….all we have to do is call 412-421-7190 and the issue is resolved. PC Doctor has also eliminated the need for full time ʺITʺ person to be hired. PC Doctor has fulfilled all of our expectations plus some. Our 18+ year relationship is proof of that.

Our expectations have been filled and we applaud PC Doctor for their great service.

We went with PC Doctor because they were, approachable, affordable and professional. We were having difficulties with finding a competent IT company that responds in a timely fashion. PC Doctor fulfilled those needs and the ability to be confidant in the systems we have, even when something does go wrong there will be minimum down time and minimum loss of productivity. The prompt response time allows employees to work efficiently and prevent loss of productivity, which is important to us. Any IT problem that we have has been able to be fixed in a timely manner. Our expectations have been filled and we applaud PC Doctor for their great service.

We need someone to think about our IT, so we don’t have to.

We decided to switch to another IT company because our old vendor was not responsive. PC Doctor had a reputation for personal service, and that is important to us. PC Doctor has brought to us a comprehensive, forward thinking IT support. We need someone to think about our IT, so we don’t have to. They have been financially beneficial to us in many areas such as, increased up-time, judicious hardware and software selection. We expected PC Doctor to be available when needed, Amiable, and Capable, and they have lived up to our expectation.

Every day of my downtime is very costly to me and my company. PC Doctor has always been very responsive and prompt to resolve my problems saving me and my company valuable time and money.

I have had a number of problems over the years. This included hard drive crash two times, virus attack, software installation etc. It was not possible for me or my company to take care of these problems by ourselves. So when we found PC Doctor to take care of our computer needs. PC Doctor’s staff, including Shuey and Avi they are very competent and thoroughly professional. Their knowledge is excellent in both the hardware as well as software. The staff is very friendly and easy to deal with. They are very reasonable in their price. I cannot ask for anything more. Every day of my downtime is very costly to me and my company. PC Doctor has always been very responsive and prompt to resolve my problems saving me and my company valuable time and money. My expectation is that they would be there to help me out no matter where I traveling. I have run into computer problem while I was traveling to India, China and Africa. They were able to assist me and solve my problems. That is service! This is like having a back office support without paying them full-time!

PC Doctor has an excellent response time and is always pleasant and courteous.

After working 20+ years with in-house IT staff to solve my technical issues, I was somewhat concerned about an outside consultant being capable of promptly responding to my problems. I could not have been more wrong. PC Doctor has an excellent response time and is always pleasant and courteous.

PC Doctor has saved us money and no down time

When we hired PC Doctor we needed additional skilled support due to multiple locations across PA. We chose them over other IT company’s because of their reputation, promptness of service and reports from our local Pittsburgh staff of high levels of professional conduct and skillfulness. One of the advantages of hiring PC Doctor is the increased network up-time and the ability to meet departmental goals in a timely fashion. Just one example of how PC Doctor has saved us money and no down time was when they completed a server repair that allowed a remote office to stay online, without any downtime. They have met or exceeded all of our expectations for service, promptness and professionalism. Service is excellent.

PC Doctors’ response time is excellent and they are very knowledgeable…

I switched to PC Doctor because my prior desktop support company sent out technicians that were not always qualified. They also sometimes billed me for some things that they needed to correct-prior to correcting them. They also told me some things I asked for could not be done-but PC Doctor did them. PC Doctors response time is excellent and they are very knowledgeable. Their monthly maintenance plan that I do is a help as well-so I don’t feel stressed or ʺafraidʺ to call them. It also save us money on our back up system; and solving problems quickly without lengthy billing time that other companies take advantage of. Solving problems quickly and knowing how to solve the problems. There quick in response time so we can solve the problem and continue to conduct business. They continue to all my expectations. Thank you!

After hearing such positive results from other people I called them…We are very happy with the service they have been providing for us.

This was my first time dealing with an IT company we previously didn’t use one. After hearing such positive results from other people I called them. So Far I’m very happy with them, all requests for service and equipment have been fulfilled in a timely and professionally. When we hired PC Doctor we expected quick response for problems when necessary and help with getting the right equipment for my business. We are very happy with the service they have been providing for us.

We love that they can provide solutions to any of our problems

We contacted PC Doctor when we were having software issues and network connectivity issues. They are close by and their response time is great! We love that they can provide solutions to any of our problems and they get it done.

Their service has solved every problem we’ve had

We started with PC Doctor because there location is central to the surrounding Pittsburgh area. We were having problems with the general computer, network and POS concerns. They have brought us our new POS solution. And by going outside the textbook industry solutions, we were able to add flexibility and cut our costs which is important to any business. Their response time is good and their service has solved every problem we’ve had so far. When we hired them we expected a company with PC, network and POS experience and they have provided great service in these areas, thank you so much!

The best IT service in Pittsburgh

The best IT service in Pittsburgh. Our firm has used PC Doctor for more than ten years. They are efficient, recommend ways to save money, and show up fast when things are down or we are in trouble.